Updated: November 30th, 2022
Sterimed's commitment to privacy
Your privacy is important to us. This online privacy policy ("Privacy Policy") explains how we protect your privacy when you visit this and other Sterimed sites governed by this Privacy Policy, or when you use a Sterimed digital application, such as a mobile application, that links to this Privacy Policy (our "Site(s)"). This Privacy Policy informs you of the types of information that is collected and tracked when you visit our Site(s) and how that information is used and with whom we share it. If you have any questions about this Privacy Policy, please contact us.
This site is operated by Sterimed in the country for which the content of this site is intended.
A list of the countries for which the content of this site is intended can be found on the following page:
https://www.sterimed.fr/en/about-us/locations.
If you are accessing a page of the Site that is intended for a European Economic Area (EEA) or United Kingdom (UK) country, the identity and contact details of the EEA or UK company operating the Site in that EEA or UK country are shown on the relevant country page. (For some countries this may be a Sterimed company in another country).
The Sterimed company operating the site in an EEA country or the UK also controls the personal data collected via this part of the site. This Sterimed company is referred to in this Privacy Policy as "Sterimed", "we", "us" and "our".
Scope of this Privacy Policy
This Privacy Policy covers "Personal Information" that we collect through our Sites.
Personal Information" is data that, either alone or in combination with other information made available to us, personally identifies, links to and describes you, and can or may be associated with you, directly or indirectly.
Examples of Personal Information include: your name, contact information, payment card information, job applications, information you provide when you create an account or personal profile on one of our Sites, information about the pages you have visited and your navigation of our Sites.
Your consent and other legal basis for using your Personal Information
Thank you for taking the time to read this Privacy Policy. By accessing or using this Site, you consent to the collection, use and disclosure of your Personal Information as set forth in this Privacy Policy.
IF YOU DO NOT CONSENT TO THE COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION AS SET FORTH IN THIS PRIVACY POLICY, PLEASE EXIT AND DO NOT USE THIS SITE.
WHERE PERMITTED BY APPLICABLE LAW, SUCH AS IN THE EEA, THE UNITED KINGDOM OR ELSEWHERE, YOU MAY ALSO WITHDRAW YOUR CONSENT AT ANY TIME BY CONTACTING US.
PLEASE NOTE THAT IF YOU WITHDRAW YOUR CONSENT, WE MAY STILL BE REQUIRED OR PERMITTED BY LAW TO COLLECT, USE AND DISCLOSE ALL OR PART OF YOUR PERSONAL INFORMATION.
In addition, we collect, use and disclose your Personal Information where necessary to perform a contract with you or for our legitimate interests in operating, maintaining and improving our business and for the other purposes set out in this Privacy Policy.
Changes to the Privacy Policy
As new features are added to our Sites, we may update or revise this Privacy Policy. We reserve the right to change this Privacy Policy at any time without notice by posting the revised version on our Sites. Such changes will be effective as of the date the revised version is posted on our Sites. Such changes will only apply to Personal Information collected by us after the revised version is posted. Your use of any of our Sites, following such changes, constitutes your acceptance of the terms of the revised Privacy Policy. For this reason, it is important that you read this Privacy Policy regularly.
If this Privacy Policy changes, a notice advising you of the changes will be placed on top of the Privacy Policy for a minimum period of thirty (30) days after the effective date, so that you can see immediately what has changed since your last visit. To access the current version of this Privacy Policy, you may click on the link labeled "Privacy" or "Privacy Policy" at the bottom of any page or on our Sites at any time.
Privacy Notices
This Privacy Policy may be supplemented or modified from time to time by "Privacy Notices" posted on our Sites. In general, these Privacy Notices provide details about the Personal Information we collect on specific pages or areas of one of our Sites, as well as the reason for the collection of that information and the choices you have about how we use it.
What types of Personal Information do we collect through our Sites?
Information you provide.
We collect Personal Information that you knowingly provide to us (using your mouse and keyboard) when using our Sites. This information depends on how you use our Sites. For example, if you sign up to receive messages from us, we will collect information such as your email address and any related information you provide. If you contact us using the "Contact Us" link, we will collect the information you provide by filling out the contact form.
In general, our Sites distinguish between information that we need to provide you with a particular product or service or to respond to your request ("required fields") and information that, while useful, is optional in relation to that particular product or service or your request. Please note that if you do not fill in the Required Fields, we will not be able to provide you with the requested product or service or respond to your request.
Additional information.
We may sometimes supplement the information you provide with information from business partners, social networks or other sources. For example, we may obtain additional information to validate your address or information about your business. Information you provide to us through other Sterimed Sites, digital apps or through other means may supplement the information we have about you. For example, if you are a Sterimed customer, we may supplement the information you provide to us online with information you provide to us in the course of your business relationship with Sterimed.
Information received by us via your browser.
We collect information that is sent to us automatically by your web browser. This information typically includes your IP address, the identity of your Internet service provider, the name and version of your operating system, the name and version of your web browser, the date and time of your visit, and the pages you have viewed. The term "IP address" refers to the number automatically assigned to your computer when you connect to the Internet. It is used to identify the "location" of your computer on the Internet so that the information you request can be sent to you. If you are using a dial-up connection or a connection that assigns dynamic IP addresses, your computer will be assigned a new IP address each time you connect to the Internet. However, if your computer is constantly connected to the Internet using a static IP address, the IP address assigned to your computer will remain the same each time your computer is used. Although it does not identify you by name, we consider your IP address to be part of your Personal Information.
However, please be aware that when you (or anyone using your email address) respond to any of our emails, for example, by opening an email, downloading images or clicking on a link in a newsletter, your browser will inform us. We use this information for marketing purposes. In addition, we examine server logs (containing the IP address of visitors) for security and fraud prevention purposes. In the event of suspected criminal activity, we may share our server logs and Personal Information collected through this Site with the appropriate authorities, who may use this information to trace and identify individuals.
Device and Location Information.
For users of digital apps, we may also collect information about the device used to download the app, including, where applicable, unique device identifiers, operating system or mobile network information for system administration purposes. We may also automatically collect and store certain information in our server logs to better understand how people use the app, for system administration purposes and to ensure that we provide a good user experience and customer service.
This type of information includes details of when you use the app, how you use it and which parts of the app you use and access, and when you leave the app pages, as well as the date and time.
Cookies and Similar Technologies.
A cookie is a small file sent by a Site or digital app and stored on a user's computer that allows the Site or digital app to collect information about you and your preferences. We use "cookies" and other web technologies in several ways. For example, we may use these technologies for any of the following purposes:
- to collect information about how visitors use our Sites (what pages they visited, what links they used, how long they spent on each page);
- to fulfill the functionality needs of our Sites, for example, to save you from having to re-enter information that is already in our database or to remember settings that you selected during a previous visit to one of our Sites;
- to personalise your use of our Sites;
- allow third parties (e.g. social networking sites) to build online "audiences" from its users who are already Sterimed customers or who share characteristics with Sterimed customers, provided that such third parties always respect your privacy settings;
- to "recognise" you as a user who has previously visited a Sterimed Site or interacted with Sterimed online, so that we can provide you with relevant advertisements when you browse elsewhere online, including on third party Sites; and
- to measure the success of our online or email advertising. For example, if you interact with an advertisement served by a third party on our behalf, we may receive non-personally identifiable information, such as demographic information or general information about your interests.
Where required by applicable law, for example in the EEA, UK or elsewhere, we will obtain your consent before using your data. In these cases, you can withdraw your consent at any time.
The cookies we use can be classified into two categories:
- "Session cookies" which are allocated to your computer for the duration of your visit to our Sites and will be automatically deleted from your computer when you close your browser.
- "Persistent cookies" which expire after a reasonable time or are retained until the user deletes them.
Some of these uses may involve the use of "third party cookies", i.e., cookies set by software used by third parties, for example, to perform statistical analysis of page use, page interactions and site navigation, or for online advertising purposes through an online advertising provider. Third party cookies may collect information about your online activities over time and across different Sites after you visit one of our sites.
In general, we do not use the information collected through these web technologies to identify you by name. However, if you have registered as a user, we may associate information obtained through web technologies with information that identifies you personally.
If you do not wish to receive cookies, in addition to controlling your use through any of the choice mechanisms offered by Sterimed, you can set your browser to refuse cookies or to alert you when a cookie is placed on your computer. You can also delete our cookies when you leave one of our Sites.
For more information on how to do this, please refer to the "Help" section of your browser or visit http://www.allaboutcookies.org.
Although you are not required to accept our cookies to view any of our Sites, by setting your browser to reject cookies, you will not be able to take full advantage of all the features of our Sites.
Unless otherwise stated in this Privacy Policy, we do not currently respond to "Do Not Track" signals or other mechanisms that indicate that you do not want information collected over time and across different Sites or digital apps after you visit one of our Sites. If this is the case in the future, we will describe how we will respond to these signals in this Privacy Policy. Visit www.allaboutdnt.org for more information.
How does Sterimed use your Personal Information?
In general, we use Personal Information collected through our Sites for one of the following purposes
- to provide you with the products, information and services you request
- for security and fraud prevention purposes;
- to provide you with efficient customer service;
- to provide you with a personalized experience on our Sites;
- to display personalised advertising when you visit our Sites or a third party Site;
- contact you with special offers and other information that may be of interest to you;
- send you information and notices regarding your use of our Sites;
- invite you to participate in surveys and send us feedback;
- better understand your needs and interests;
- improve the content, functionality and use of our Sites;
- to improve our products and services;
- to improve our marketing and promotional techniques; and
- for any purpose set out in a Privacy Notice or other agreement between Sterimed and you.
To whom do we disclose your Personal Information?
We may share the Personal Information we collect through our Sites with any of the following:
Our service providers.
We share personal information in our possession with companies and organisations (including Sterimed's subsidiaries and other controlled entities) that act as service providers to us, such as companies that support the Site or the digital app, or that provide us with online advertising services.
Within Sterimed.
We may share your Personal Information within Sterimed (i.e. among Sterimed divisions) and with one of our affiliates as necessary for the purposes set out in this Privacy Policy.
Business Transactions.
Sterimed may decide, for strategic or other reasons, to sell, buy, merge or restructure one or more of its businesses. Such a transaction may involve the disclosure of Personal Information to potential buyers.
Business Transfers.
Your Personal Information may be transferred to a company that acquires Sterimed securities or assets or any of our divisions, for example, in connection with a sale, merger, reorganisation or liquidation.
Compliance with laws and protection of our rights and those of third parties.
We may disclose Personal Information when we believe, in good faith, that such disclosure is appropriate and in compliance with the law or a court order or subpoena.
We may disclose Personal Information to investigate or prevent a crime, such as fraud or identity theft, to enforce the terms of the Online Agreement or other agreements, or to protect our own rights and property, or the rights and property and safety of our users or others.
Sharing as defined in a Privacy Notice.
We reserve the right to disclose your Personal Information as set out in any Privacy Notice published on the Site or Sterimed digital app through which you have provided such information to us. By providing your Personal Information via this Site or Sterimed digital app, you consent to the disclosure of your Personal Information as set out in this Privacy Policy.
Sharing as defined in an electronic agreement.
We reserve the right to disclose your Personal Information as set forth in any electronic agreement you have entered into.
Your Options
In some cases, you have different options available to you and can choose how we collect, use and disclose your Personal Information. If this is the case, we ask you to indicate your choice at the time we collect your Personal Information. If you have created a personal account or profile on one of our Sites, you will be able to change some or all of the choices you have made regarding your privacy by editing your account or profile settings at any time.
How do you access, update or correct your Personal Information?
If you have created a personal account or profile on one of our Sites, you will be able to access and update some or all of your Personal Information in your account or profile settings. However, in most cases, you will need our assistance. If you wish to access, update or correct your Personal Information, please contact us. We will respond to you within a reasonable period of time as determined by applicable law.
We may ask you for additional information to verify your identity.
In most cases, we will give you the opportunity to access your Personal Information and to correct or delete any inaccurate information. However, we may restrict or deny your request if permitted or required by law, or if we have been unable to verify your identity.
Your rights
In certain circumstances, you have the right to request the deletion of your Personal Information or restrictions on its use, to object to its use, to receive it in a portable format or to pass it on to another organisation. You may also ask us to stop sending you marketing messages. If you wish to exercise these rights, please contact us using the details below.
Where permitted by applicable law, such as in the EEA, UK or elsewhere, you may lodge a complaint with a data protection authority if you believe that we have processed your Personal Information unlawfully or in breach of your rights.
How long do we keep your Personal Information?
We may retain your Personal Information for as long as is necessary for the performance of our business, and in particular to protect us in the event of legal proceedings. At the end of this period, your Personal Information will be deleted or, in some cases, anonymised. If you subsequently withdraw your consent and we have no other legal basis to continue processing your Personal Information, we will delete it.
Security
We take all reasonable steps to protect the confidentiality, integrity and security of your Personal Information. However, we cannot guarantee the security of your Personal Information. For this reason, we encourage users to take every precaution to protect their Personal Information when using the Internet.
Links to other Sterimed Digital Sites and Apps
Sterimed has numerous Sites and digital apps, each with its own content and functionality. Each Sterimed Site and digital app has a different purpose. For this reason, not all of our Sites and digital apps are governed by this Privacy Policy. When you click on a link from one of our Sites to another Sterimed Site, please take the time to read the privacy policy posted on that site.
Links to third party sites
This Site may also contain links to other companies' sites, including those of our service providers and other third parties. This Privacy Policy does not apply to Personal Information collected on any of those sites. When you access a third party site by clicking on a link contained on one of our Sites, please take the time to read the privacy policy posted on that site.
Privacy of minors
Our Sites are not intended for children under the age of fourteen (14). We do not use our Sites to obtain Personal Information from children under the age of fourteen (14), or under the minimum age required under applicable local law, except as permitted by applicable law.
California Consumers
If you reside in California, we are required to provide you with additional information about how we use and disclose your information, and you may have additional rights regarding Sterimed's use of your information. We have included this California-specific information below.
In accordance with the "What types of Personal Information do we collect through our Sites?" section above, we collect certain specific categories of information about individuals that are considered "Personal Information" in California. As explained above, we may collect this Personal Information from you and other third parties. We collect, share and disclose Personal Information for the business purposes described in the "How does Sterimed use your Personal Information" and "To whom do we disclose your Personal Information" sections above.
We do not knowingly share Personal Information of users under the age of 16 in a manner that constitutes a "sale" under California law.
Subject to certain exceptions, as a California consumer, you have the right to: (i) access your Personal Information; (ii) obtain deletion of your Personal Information; (iii) receive information about Personal Information about you that we have "sold" (as defined by California law) to third parties in the last 12 months; and (iv) opt-out of the "sale" of your Personal Information, including as set forth in the "Cookies and Similar Technologies" section above. To the fullest extent permitted by applicable law, we may be required to retain some of your Personal Information, and some Personal Information is strictly necessary for us to carry out the purposes described in this Privacy Policy.
- Opting out of the sale of your information. If we sell your Personal Information to a third party, you have the right to request that it not be included in the data sale. This is called the right to opt-out of the sale of your Personal Information. To opt-out of the "sale" of your Personal Information as described in this section, please contact us.
- Exercise Other California Consumer Rights. If you wish to request the exercise of your other rights as described above with respect to your Personal Information, we will not discriminate against you by offering you different prices, products or services, or by providing you with a different level or quality of products or services, based solely on that request. If you have any questions, please see the "Contact Us" section below.
If you are a California consumer and wish to exercise your rights as described in this section, you may need to provide us with information such as your name and e-mail address so that we can verify your identity. We will not use the information you provide in exercising your rights for any purpose other than to verify your identity.
You also have the option of appointing an authorised agent to exercise your rights on your behalf. For authorized agents submitting claims on behalf of California residents: contact Sterimed as described below, attaching any evidence you have that you have been authorized by a California consumer to submit a claim on their behalf.
International Transfers
Sterimed is an international company operating in several countries and we may transfer your Personal Information to other countries for the purposes described in this Privacy Policy. Our headquarters are located in Boulogne-Billancourt, France. Our web servers and databases are located in France or other countries, and the information on those servers and databases is accessible by our personnel (or the personnel of our service providers) in other countries on a "need to know" basis. Privacy laws and provisions vary from country to country, and in some countries, such as the United States, there may be less legal protection for privacy than in others. Please note, however, that whatever Personal Information is collected, used, transmitted or stored, if collected through one of our Sites, will be treated in accordance with this Privacy Policy and any applicable privacy notice or electronic agreement.
BY USING THIS SITE, YOU CONSENT TO THE COLLECTION, USE AND TRANSFER OF YOUR PERSONAL INFORMATION IN FRANCE OR ANY OTHER COUNTRY IN THE WORLD.
WHERE PERMITTED BY APPLICABLE LAW, SUCH AS IN THE EEA, THE UK OR ELSEWHERE, YOU MAY ALSO WITHDRAW YOUR CONSENT AT ANY TIME BY CONTACTING US. PLEASE NOTE THAT IF YOU WITHDRAW YOUR CONSENT, WE MAY STILL BE REQUIRED OR PERMITTED BY LAW TO COLLECT, USE AND DISCLOSE ALL OR PART OF YOUR PERSONAL INFORMATION.
Contacting Us
If you have any questions about this Privacy Policy or our privacy practices, or if you would like to access, update, correct or otherwise exercise your rights with respect to your Personal Information, please write to us at STERIMED Service communication 47-49 avenue Edouard Vaillant 92100 Boulogne, or by the contact form.
